All hotel room  bookings made directly through our website or over the phone are subject to a 24-hour cancellation policy.

Cancellations must be made before 3pm on the day prior to the booking date to avoid charges

Bookings cancelled after 3pm the day before arrival is fully payable and will be charged the full booking amount.

For group bookings (4 or more rooms), a 7-day cancellation policy applies. Bookings cancelled with in 7days of the arrival date are fully payable.

In both cases:  full payment would be taken from the card that is used to guarantee the booking if the cancellation deadline is missed.

PLEASE NOTE THIS POLICY EXCLUDES 3^RD PARTY BOOKING AGENTS. Bookings made through 3^rd party platforms are none refundable and are subject to the terms and conditions of the booking agent.

Bookings are non-transferable and may not be re sold, either in whole or in part.

Any attempt to transfer or re sell booking will result in cancellation without refund and the Royal Hotel reserves the right to refuse future bookings from the individual involved.

Although you can make a booking on someone else’s behalf, you alone are responsible for ensuring that any customer in your booking complies with these terms and conditions.

Guests must be 18yrs older to make a reservation. Any guest under the age of 18yr will not be permitted to stay without an accompanying adult.

Payments:

Payment will be asked for on arrival to ensure that an express check-out is always permissible.

We do not accept cash or American Express. Please use other accepted card methods.

Rates:

The rate for each room is as published on our website at the time of your booking, or, in the case of a telephone booking, as advised to you at the time of booking.

Check in- Check out:

Check-in: 3:00 PM

Check-out: 11:00 AM

You can check-in from 3pm on the scheduled date of arrival. If you wish to check-in earlier, you can do so by calling the front of house team on the day of arrival.  This will be subject to availability and cannot be guaranteed.

You must check-out by 11am. If you wish to arrange a late check out, please speak to our front of house team.

Late check out are subject to availability and must not extend past 1pm. A charge of £10ph will apply for checkouts after 11am.

Relocation Policy
On the rare occasion that a room becomes unavailable, The Royal Hotel will arrange suitable alternative accommodation within a 5-mile radius, at the same rate or lower than your original booking. If the alternative accommodation is at a higher rate, The Royal Hotel will cover the difference.

Should you prefer not to accept the alternative, or if a suitable option cannot reasonably be found, you will have the right to cancel your booking and receive a full refund for the room(s) reserved.

General:

Statutory Rights: Your legal rights as a consumer are not affected. If these terms conflict with the law, your statutory rights will always apply.

Events Beyond Our Control: We are not liable for failures caused by events outside our reasonable control (e.g. extreme weather, natural disasters, terrorism, power or utility failures).

Our Liability: Our liability is limited to twice the total booking cost. We are not responsible for losses we could not reasonably foresee, except in cases of fraud, death, or personal injury caused by our negligence.

Third Parties: No third party has the right to enforce these terms.

Law: These terms are governed by the laws of England and Wales.

Changes to Terms: The terms in force at the time of your booking (or amendment) will apply.

Smoking Policy: The Royal Hotel is entirely smoke-free. Smoking is only permitted in designated outdoor areas. Fines will apply for non-compliance.

INCIDENTALS:

Failure to return your room key at check-out will incur a £50 charge.

Property damage may result in charges up to £1000, depending on the severity.

Smoking in rooms will result in a £300 fine and a ban on future bookings.

Non-Residents

Non-resident guests are welcome to enjoy our bar and restaurant during opening hours. We kindly ask that all non-residents depart when these facilities close.

CAR PARK:

Complimentary parking is available for hotel guests. Please register your vehicle’s number plate with reception upon arrival to secure free parking.

If you plan to use the carpark outside of, check in or check out times, please let us know in advance. Otherwise, your vehicle maybe subject to 3^rd party parking enforcement rules.